Privacy Policy

Introduction

At Brightview Window Cleaners, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our window cleaning services or visit our website.

Information We Collect

Personal Information

We may collect the following personal information when you:

Request a quote or schedule services
Contact us via phone, email, or our website
Make payments for our services

This information may include:

Name and contact information (phone number, email address)
Property address and service location
Payment information (processed securely through third-party payment processors)
Service preferences and special instructions

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser information
Pages visited and time spent on our site
Referring website information
Device type and operating system

How We Use Your Information

We use your personal information to:

Provide and schedule window cleaning services
Communicate with you about appointments and service updates
Process payments and maintain billing records
Respond to your inquiries and customer service requests
Improve our services and website functionality
Send appointment reminders and follow-up communications

We do not use your information for marketing purposes unless you explicitly opt-in to receive promotional communications.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating our business (such as payment processors or scheduling software)
Legal Requirements: When required by law, court order, or to protect our legal rights
Business Transfer: In the event of a merger, acquisition, or sale of our business assets

All third-party service providers are contractually required to protect your information and use it only for the specific services they provide to us.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure data transmission and storage
Limited access to personal information on a need-to-know basis
Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes for which it was collected
Meet legal and regulatory requirements
Resolve disputes and enforce our agreements

Generally, we maintain customer records for up to 7 years for tax and business purposes, unless a longer retention period is required by law.

Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we have about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Opt-out: Unsubscribe from promotional communications at any time

To exercise these rights, please contact us using the information provided below.

Cookies and Website Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the revision date. Your continued use of our services after any changes constitutes acceptance of the updated policy.